Hotline Phone Numbers
Domestic Violence Hotline:
800.621.HOPE (4673)
Crime Victims Hotline:
866.689.HELP (4357)
Rape & Sexual Assault Hotline:
212.227.3000
TDD phone number for all hotlines:
866.604.5350
Our Experts
Nancy ArnowSenior Vice President of Child, Adolescent and Mental Health Treatment Services
Nancy Arnow joined Safe Horizon in 1988, working in various programs and in a variety of leadership positions over the past twenty years. Nancy is the Senior Vice President of Safe Horizon's Child, Mental Health Treatment and Anti-trafficking programs. She has devoted much of her professional career to developing and enhancing services to child and adult victims of crime, abuse and trauma. Nancy serves on the Board of the Coalition of Behavioral Health Agencies. She received her MSW from Columbia University.
Shelly BotuckVice President, Research and Evaluation
Shelly Botuck joined the staff of Safe Horizon in 2006 and is responsible for program training, quality assurance, evaluation and research. As a licensed psychologist and applied researcher, Shelly has spent nearly 30 years working in health and human services to promote full inclusion, participation and equal opportunity for vulnerable populations through clinical practice, program development and evaluation, analysis of service delivery systems and research studies. Shelly holds a PhD in psychology from the Graduate Center of the City University of New York.
Paula CalbySenior Policy Advisor
Paula Calby serves as Senior Policy Advisor at Safe Horizon. Ms. Calby has worked for the organization for over 30 years and has been involved in the development of programs designed to meet the needs of crime victims, including programs in the courts, the precincts and the community. She has been involved in the design and implementation of research studies and has served on local and state committees. Ms. Calby served for six years as a member of the New York State Office for Victims Services Advisory Council. She was awarded an MA from John Jay College of Criminal Justice and a PhD in Sociology from Fordham University.
Nathaniel FieldsSenior Vice President, Domestic Violence Shelter and Hotline Programs
Nathaniel Fields joined Safe Horizon in 2008 and is responsible for our Domestic Violence Shelter and Hotline Programs. Nathaniel has over 25 years of experience in the field of human services, with 15 of those years working in leadership positions with various stakeholders in the field of domestic violence. He remains very active in the domestic violence movement as he serves as the Co-Chair of the New York City Coalition of Residential Domestic Violence Providers and is a Board Member of the NYS Coalition Against Domestic Violence. He holds an MSW degree from Fordham University and is licensed to practice social work in New York State.
Ronald MooreVice President, Human Resources
Ronald Moore joined Safe Horizon in August 2009 and is responsible for Staffing, Compensation and Benefits, Training and Development as well as Employee Relations. Mr. Moore spent 26 years in Human Resources at Hewlett Packard and most recently was the Director of Diversity and Inclusion for the Kimberly-Clark Company based in Atlanta, where he managed relations with several national diversity organizations. He has served as a member of the board of directors for over 10 non-profit organizations, including the Atlanta Chamber of Commerce and Out and Equal. He received a BA in Communications, an MA in Counseling, and an MLIR (Labor and Industrial Relations), all from Michigan State University.
Michael PolenbergVice President, Government Affairs
Michael is responsible for directing the agency's legislative and budget advocacy on both the state and local level. Michael draws on his twenty years of advocacy work in New York to ensure that our laws explicitly help victims of crime find safety and begin to heal. He also fights for millions of dollars in public funding to sustain programs helping victims of child abuse, domestic violence, human trafficking and sexual assault. Michael's connections in and out of government increase Safe Horizon's profile and raise public awareness of the needs of crime victims. Michael has a BA in History from the University of Wisconsin/Madison.
Rafail PortnoyVice President, Information Systems & Technology
Rafail is responsible for all aspects of Information Technology at Safe Horizon, overseeing project management, application development and IT infrastructure support teams. Rafail has over 18 years of technology experience, with over 10 years of managing complex IT environments. Prior to joining Safe Horizon Rafail was a founding Chief Information Officer at The Levin Institute and held a variety of technical and management positions at IBM Corporation. He holds a BBA degree from Pace University and a MS from Polytechnic University.
Michele VigeantVice President, Community and Criminal Justice Programs
Michele Vigeant joined Safe Horizon in 1997 and has worked as a counselor, research consultant, clinical supervisor, program director and administrator. Most recently, Michele served as Chief of Staff for over two years. She has extensive experience working with survivors of sexual assault, intimate partner violence, and the World Trade Center terrorist attacks. She worked for two years as a therapist with the Safe Horizon Counseling Center, where she provided trauma-focused psychotherapy to victims of crime and abuse. She holds a Ed.M in Counseling Psychology from Teachers College, Columbia University, and is a New York State Licensed Mental Health Counselor.



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