Hotline Phone Numbers

Domestic Violence Hotline:
800.621.HOPE (4673)

Crime Victims Hotline:
866.689.HELP (4357)

Rape & Sexual Assault Hotline:

TDD phone number for all hotlines:

Our Experts

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Nancy ArnowNancy Arnow
Vice President of Child, Adolescent and Mental Health Treatment Services

Nancy Arnow joined Safe Horizon in 1988, working in various programs and in a variety of leadership positions over the past twenty-five years. Nancy oversees Safe Horizon’s four and soon to be five Child Advocacy Centers, the Child Advocacy Resource and Consultation Center and Safe Horizon Counseling Center. She is also Safe Horizon’s Compliance Officer.  Nancy has devoted much of her professional career to developing programs and enhancing services to child and adult victims of crime, abuse and trauma. Nancy serves on the Board of the Coalition of Behavioral Health Agencies. She received her MSW from Columbia University.

Cindy ColterCindy Colter
Vice President, Domestic Violence Shelters

Cindy Colter joined Safe Horizon in November 2012, bringing experience and vision to Safe Horizon's domestic violence shelters by continuing the mission of providing thousands of individuals and families with the critical support they need to reclaim their lives. Ms. Colter was previously the Assistant Commissioner at the Department of Youth and Community Development, where she oversaw New York City’s Community Action Program, a citywide community development initiative that supported programs in low-income neighborhoods. Prior to that, she managed residential facilities with support services for formerly homeless adults, provided technical assistance to tenant groups developing housing cooperatives, and spearheaded neighborhood revitalization programs in the Bronx. She has a Bachelor’s degree in Psychology from Barnard College of Columbia University and a Master’s degree in Urban Sociology from the State University of New York at Binghamton.

Ronald Moore

Ronald Moore
Vice President, Human Resources

Ronald Moore joined Safe Horizon in August 2009 and is responsible for Staffing, Compensation and Benefits, Training and Development as well as Employee Relations. Mr. Moore spent 26 years in Human Resources at Hewlett Packard and most recently was the Director of Diversity and Inclusion for the Kimberly-Clark Company based in Atlanta, where he managed relations with several national diversity organizations. He has served as a member of the board of directors for over 10 non-profit organizations, including the Atlanta Chamber of Commerce and Out and Equal. He received a BA in Communications, an MA in Counseling, and an MLIR (Labor and Industrial Relations), all from Michigan State University.

Michael PolenbergMichael Polenberg
Vice President, Government Affairs

Michael is responsible for directing the agency's legislative and budget advocacy on both the state and local level.  He also oversees Safe Horizon’s legal services programs, including the Domestic Violence Law Project and the Immigration Law Project which together provide expert legal assistance to many hundreds of crime victims each year. Michael draws on his twenty years of advocacy work in New York to ensure that our laws explicitly help victims of crime find safety and begin to heal. He also fights for millions of dollars in public funding to sustain programs helping victims of child abuse, domestic violence, human trafficking and sexual assault. Michael's connections in and out of government increase Safe Horizon's profile and raise public awareness of the needs of crime victims. Michael has a BA in History from the University of Wisconsin/Madison.

Rafail PortnoyRafail Portnoy
Vice President, Information Systems & Technology

Rafail is responsible for all aspects of Information Technology at Safe Horizon, overseeing project management, application development and IT infrastructure support teams. Rafail has over 18 years of technology experience, with over 10 years of managing complex IT environments. Prior to joining Safe Horizon Rafail was a founding Chief Information Officer at The Levin Institute and held a variety of technical and management positions at IBM Corporation. He holds a BBA degree from Pace University and a MS from Polytechnic University.


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Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

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